Privacy Policy

Last Updated on Fabruary 18, 2017

You have placed trust in us and we are grateful.That's why we insist upon the highest standards for secure transactions and User information privacy. Please read the following statement to learn about our information gathering and dissemination practices. The following Privacy Policy should be read along with the Crowdfrica – Terms of Use for a full understanding of Crowdfrica's practices as well as the User's responsibilities when interacting with the site www.crowdfrica.org

About Crowdfrica

Crowdfrica is a nonprofit global online platform that makes it easy for anyone to directly fund healthcare and classroom supplies for people and public schools across Africa. At crowdfrica, we connect and engage people around the world for equality in health and quality in education in Africa.

Our User Consent

By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy and the Terms of Use of the Website. If you do not agree , let us know why at hello@crowdfrica.org

How To Withdraw Your Consent

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@crowdfrica.org or mailing us at: Crowdfrica Organization F393/4, Otswe Street, Osu, Accra- Ghana

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Collection of Your Information

When you use our Website, we collect and store your personal information, which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, either by signing up through our portal or signing in through an associate API such as Google or Facebook, you are not anonymous to us. We use data collection devices such as "cookies" on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie".

We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits. At this time, all features of the Website will work even if you disable cookies. However, in the future and in the event that we add certain new or improvised features and services to the Website, the Website or some parts of it may not be accessible if cookies are disabled. You may also be required to re-enter your password more frequently during a session.

Additionally, you may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

If you choose to donate or contribute on or through the Website, we collect information about your donations patterns and generally your usage behavior.

If you transact with us (through making donations / contributions), we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details.

If you choose send us feedback on any messaging platform, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide User support and troubleshoot problems as permitted by law.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

While you don’t need to sign up to make a donation and can browse some sections of our Website without being a registered member, we collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) when you are making a donation. We do use your contact information to send you information such as updates, receipts, upcoming events, newsletters, etc.

How We Use Your Personal Information

We use your Personal Information to operate, maintain, and provide to you the Service and conduct our business. For example (and not limited) to: Register as a User and to identify you when you sign-in to your account Administer your account or funds Respond to your inquiries, customer service requests, complaints or your job application Verify activity as we deem necessary Send you a newsletter or other promotional communications Conduct research and analyze data to improve our Service or customize our communications with you Communicate with you

Storing and Protecting Your Personal Information

We may store Personal Information in locations outside our direct control (for instance, on servers or databases co-located with hosting providers). We use Security Sockets Layer (SSL) encryption technology to encrypt sensitive personal information (such as your payment information and geolocation) before it travels over the internet. Credit card numbers are never stored on our database or servers.

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can contact us at privacy@crowdfrica.org.

Making Changes To Or Removal of Account

You may make any desired changes to your account information at any time by logging into your online account. If at any time a User wishes to review the information provided to Crowdfrica at the time of registering with Crowdfrica or at any time thereafter, you may do so by signing into your account and amending the same. Email us at privacy@crowdfrica.org for any support regarding your account.

Refund

A donor has five (5) business days to request for a refund after contributing. If a campaign you support does not proceed to completion, we'll email you with the following options that would ensure that your donation still support a life-changing campaign. You can either: 1) Choose another campaign that inspires you, or 2) Donate into the general fund We send these emails the day after a campaign is rejected, canceled, interrupted, removed or suspended, and donors have 30 days to choose an option. If no action is taken in that time we'll apply the funds to an urgent campaign in need and we would still send you an update about the use of your donation.

Protecting Children's Privacy

Our website is not meant to be used by children under the age of 18, unless with explicit parental consent as detailed in our User Agreement.

We do not knowingly collect or solicit information from anyone under the age of 13. In the event that we learn that we have collected personal information from a child under the age of 13 without parental consent, we will delete that information as soon as practicable from our server. If you believe that we might have any information collected from a child under the age of 13, please contact us at hello@crowdfrica.org

Changes To This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at privacy@crowdfrica.org or by mailing us at: Crowdfrica Organization F393/4, Otswe Street, Osu, Accra- Ghana